Privacy Policy

1. Information We Collect

We collect information you provide directly when creating an account, submitting walkthrough observations, and using our platform. This includes your name, email address, role, organization affiliation, and any observation data you enter into the system.

We also automatically collect certain technical information when you use our platform, including IP address, browser type, device information, and usage analytics to improve our services.

2. How We Use Your Information

• To provide and maintain the Walkthrough Tracker platform
• To generate analytics, reports, and insights for your organization
• To send transactional emails (password resets, notifications, task assignments)
• To improve our platform based on usage patterns
• To provide customer support
• To send newsletters and updates (with your consent)

3. FERPA Compliance

Walkthrough Tracker is designed to comply with the Family Educational Rights and Privacy Act (FERPA). We act as a "school official" under FERPA and only use educational records for the purposes specified by your organization. We do not sell, share, or disclose student or teacher data to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure password hashing (bcrypt), role-based access controls, JWT token authentication, and optional two-factor authentication (2FA). Data is stored in encrypted databases with regular backups.

5. Cookies & Tracking

We use essential cookies to maintain your login session and preferences. We also use analytics cookies to understand how our platform is used. You can manage your cookie preferences in ourCookie Settings page.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Deleted walkthroughs are moved to trash with a 30-day retention period before permanent deletion. When an organization account is terminated, all associated data is removed within 90 days.

7. Your Rights

• Access: You can view all your data through the platform at any time
• Correction: You can update your profile and observation data
• Deletion: You can request deletion of your account and associated data
• Portability: You can export your data in CSV or PDF format
• Opt-out: You can unsubscribe from marketing emails at any time

8. Third-Party Services

We use the following third-party services to operate our platform:

• Stripe for payment processing
• Resend for transactional emails
• OpenAI for AI-powered insights (anonymized data only)

9. Children's Privacy

Walkthrough Tracker is designed for use by adult educators and administrators. We do not knowingly collect personal information from children under 13. Student data entered by educators is protected under FERPA and our data processing agreements.

10. Contact Us

For privacy-related inquiries, please contact us at:

Email: privacy@walkthroughtracker.com
Address: Walkthrough Tracker, Inc.